Gaya APA

Canen, A, G., Lawrie, N, L. (1995). Looking at customer service in a drinks company (Vol. 8 Issue: 1, pp.13-16). United Kingdom: Emerald Insight.

Gaya MLA

Canen, Alberto, G.., Lawrie, Norman, L.. "Looking at customer service in a drinks company". Vol. 8 Issue: 1, pp.13-16 United Kingdom: Emerald Insight, 1995. Article.