Gaya APA

Lee, P, K. et al (2013). Market competitiveness and quality performance in high-contact service industries (Vol. 113 No. 4, 2013 pp. 573-588). Hongkong: Emerald Insight.

Gaya MLA

Lee, Peter, K.C.. et al. "Market competitiveness and quality performance in high-contact service industries". Vol. 113 No. 4, 2013 pp. 573-588 Hongkong: Emerald Insight, 2013. Article.