Gaya APA

Tokman, M. et al (2012). Retail service-based operant resources and market performance (Vol. 23 Issue: 3, pp.408-434). USA: Emerald Insight.

Gaya MLA

Tokman, Mert. et al. "Retail service-based operant resources and market performance". Vol. 23 Issue: 3, pp.408-434 USA: Emerald Insight, 2012. Article.