Gaya APA

Grant, D, B. et al (2010). Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships (Vol. 20 No. 6, 2010 pp. 496-510). United Kingdom: Emerald Insight.

Gaya MLA

Grant, David, B.. et al. "Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships". Vol. 20 No. 6, 2010 pp. 496-510 United Kingdom: Emerald Insight, 2010. Article.