Gaya APA

Rogers, D, S. et al (2002). The returns management process (Vol. 13 Issue: 2, pp.1-18). USA: Emerald Insight.

Gaya MLA

Rogers, Dale, S.. et al. "The returns management process". Vol. 13 Issue: 2, pp.1-18 USA: Emerald Insight, 2002. Article.