Gaya APA

Goldsby, T, J., Eckert, J, A. (1997). Using the elaboration likelihood model to guide customer service-based segmentation (Vol. 27 Issue: 9/10, pp.600-615). United Kingdom: Emerald Insight.

Gaya MLA

Goldsby, Thomas, J.., Eckert, James, A.. "Using the elaboration likelihood model to guide customer service-based segmentation". Vol. 27 Issue: 9/10, pp.600-615 United Kingdom: Emerald Insight, 1997. Article.