Gaya APA

Chih, M., Wang, H. (2012). Managing Service Quality: An International Journal Determinants and consequences of consumer satisfaction with self-service technology in a retail setting (Vol. 22 No. 2, 2012 pp. 128-144). Taiwan: Emerald Insight.

Gaya MLA

Chih, Michael., Wang, Hung. "Managing Service Quality: An International Journal Determinants and consequences of consumer satisfaction with self-service technology in a retail setting". Vol. 22 No. 2, 2012 pp. 128-144 Taiwan: Emerald Insight, 2012. Article.