Gaya APA

McKay, A., Radnor, Z. (1998). A characterization of a business process (Vol. 18 No. 9/10, 1998, pp. 924-936,). United Kingdom: Emerald Insight.

Gaya MLA

McKay, Alison., Radnor, Zoe. "A characterization of a business process". Vol. 18 No. 9/10, 1998, pp. 924-936, United Kingdom: Emerald Insight, 1998. Article.