Gaya APA

Shang, S, S. et al (2009). Service innovation through dynamic knowledge management (Vol. 109 No. 3, 2009 pp. 322-337). China: Emerald Insight.

Gaya MLA

Shang, Shari, S.C.. et al. "Service innovation through dynamic knowledge management". Vol. 109 No. 3, 2009 pp. 322-337 China: Emerald Insight, 2009. Article.