Gaya APA

Wang, M, C. (2012). Determinants and consequences of consumer satisfaction with self-service technology in a retail setting (Managing Service Quality: An International Journal). Taiwan: Emerald Insight.

Gaya MLA

Wang, Michael, Chih-Hung. "Determinants and consequences of consumer satisfaction with self-service technology in a retail setting". Managing Service Quality: An International Journal Taiwan: Emerald Insight, 2012. Article.