Ditapis dengan
Explaining why employee-customer orientation influences customers’ percept…
The purpose of this paper is to examine why employee-level customer orientation (CO) influences the customer experience in a service setting.
- Edisi
- Vol. 24 No. 4, 2013 pp. 382-400
- ISBN/ISSN
- 1757-5818
- Deskripsi Fisik
- 21 p.
- Judul Seri
- Journal of Service Management
- No. Panggil
- ATC MG GAZ e
The moderating effects of Internal orientation and market orientation on the …
The objectives of this research are to develop the variables which moderate the relationship between commitment and transportation services and to analyze the moderating effects of the variables. The conceptual and operational definitions of the variables were ascertained from prior research. The reliability and validity of collected data were tested by various methods and hypotheses are tested…
- Edisi
- vol 30
- ISBN/ISSN
- -
- Deskripsi Fisik
- 33 pages
- Judul Seri
- -
- No. Panggil
- ATC PO BAE t
The effect of market orientation on relationship commitment and relationship …
The aim of this research is to suggest methods for managing the relationships between firms through verifying the relationship between the market orientation, relationship commitment, and relationship effectiveness of port logistics firms. The population is port logistics firms, the sample frame is the membership list of the Busan Port Authority, and the sample is 182 which were extracted by ra…
- Edisi
- Volume 28 Number 1 April 2012 pp. 105-134
- ISBN/ISSN
- -
- Deskripsi Fisik
- 30 p.
- Judul Seri
- The Asian Journal of Shipping and Logistics
- No. Panggil
- ATC LO SUN t
Social exchange behavior in logistics relationships: a shipper perspective
- Edisi
- Vol. 29 Issue: 2, pp.103-121
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO MOO s
- Edisi
- Vol. 29 Issue: 2, pp.103-121
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO MOO s
The impact of dependence and relationship commitment on logistics outsourcing…
The purpose of this paper is to develop a theoretical framework involving dependence, relationship commitment, logistics outsourcing and service quality to exhibit the roles of the relational factors involved in logistics outsourcing and their outcomes.
- Edisi
- Vol. 45 No. 9/10, 2015 pp. 887-912
- ISBN/ISSN
- -
- Deskripsi Fisik
- 28 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO ZHA t
Formal versus informal contracts: achieving alliance success
Observes that strategic alliances continue to be an important research and business focus. Many firms struggle with how to link alliance theory with actual practice. In particular, managers question how long‐term commitment between alliance partners is developed and achieved. Traditional business practice has relied primarily on formal written contracts, but informal social contracts or ver…
- Edisi
- Vol. 26 Issue: 3, pp.47-63
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics
- No. Panggil
- ATC LO FRA f
An integrative approach to identifying factors related to long-term career co…
The purpose of this paper is to examine an initial set of characteristics and traits that may reduce officer recruitment turnover by increasing a cadet’s decision to contract vs those that do not contract (contracting represents a written commitment to commission into an US Armed Services Organization after graduation). This paper is the first of a larger, long-term project. The factors of pa…
- Edisi
- Vol. 20 No. 2, 2015
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Career Development International
- No. Panggil
- ATC LO SCH a
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