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Budi juliandi, isnaini adha,ddk

Edisi: 2014
ISBN/ISSN: -
Deskripsi Fisik: 168 p.
Judul Seri: -
No. Panggil: TXT GEN BUD m C.1

Edisi: 2014
ISBN/ISSN: -
Deskripsi Fisik: 168 p.
Judul Seri: -
No. Panggil: TXT GEN BUD m C.1

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Unduh MARC Sitasi

Service management : mewujudkan layanan prima

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Fandy Tjiptono

Tema sentral buku ini adalah membangun layanan prima dalam sebuah organisasi. Layanan (service) bukan saja bermanfaat sebagai pelengkap produk yang ditawarkan, namun juga merupakan kunci diferensiasi setiap perusahaan. Meminjam konsep The Flower of Services rumusan almarhum Christopher Lovelock, layanan bisa dianalogikan sebagai delapan daun bunga yang melekat pada setiap penawaran produk: info…

Edisi: -
ISBN/ISSN: 978-979-29-0509-0
Deskripsi Fisik: xii, 233 p., 25 cm
Judul Seri: -
No. Panggil: LC 651.9 CIP s

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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

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Carmine Gallo

Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple?s retail space and learning about Apple?s vision and philosophy. Using insights and data from these sources, he breaks down Apple?s customercentric model to provide an action plan with three distinct areas of focus: ? Inspire Your Internal Customer …

Edisi: -
ISBN/ISSN: 978-0-07-19320-9
Deskripsi Fisik: xviii, 234p. ; 24cm.
Judul Seri: -
No. Panggil: 658.812 Gal t

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Unduh MARC Sitasi