The Art of Turn Around

Edisi

-

ISBN/ISSN

979-96496-8-4

Deskripsi Fisik

344 p

Judul Seri

-

No. Panggil

SC TXT THE r

Enhancing customer orientation of service delivery systems: an integrative fr…

To streamline and improve their service delivery systems, service organizations have much to learn from their manufacturing counterparts in the use of quality and process improvement tools. The purpose of this article is to present a practical framework which integrates these tools in order to enhance the efficiency and customer orientation of service delivery systems. Two examples are used to …

Unified heuristics to solve routing problem of reverse logistics in sustainab…

A reverse logistics problem, motivated by many real-life applications, is examined where bottles/cans in which products are delivered from a processing depot to customers in one period are available for return to the depot in the following period. The picked-up bottles/cans need to be adjusted in the place of delivery load. This problem is termed as simultaneous delivery and pick-up problem wit…

System reliability for a multistate intermodal logistics network with time wi…

Network structures have been diffusely adopted in logistics systems, where the most critical target is completing the delivery within the promised timeframe. This paper focuses on a single commodity in a multistate intermodal logistics network (MILN) with transit stations and routes to involve three parameters: a route’s capacity, delivery time and time window. There is a carrier along each r…

Adaptation of logistic operating curves to one-piece flow processes

To provide a model for precise logistic controlling of one-piece flow processes and for the description of the interactions between logistic performance measures. The developed method can help manufacturing enterprises to control their production processes and therewith to exploit existing rationalization potentials in their production.

Development of a total logistics concept: a method for improving logistics pe…

Industrial enterprises are having to meet changes in customers' requirements at ever shorter intervals. The life cycles of products are becoming shorter, the pay‐back time of development costs likewise. Various concepts, such as Just‐in‐Time (JIT) and Total Quality Control (TQC) have been developed to meet the ever stricter demands made on products, their production and distribution proce…

Dyadic integration of the performance management process: A delivery service …

The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads.

JIT systems and external logistics suppliers

Just‐in‐time (JIT) systems have evolved from a few selected implementations in the automobile industry into a widespread business practice. Early understanding of JIT models indicated that JIT can reduce inventory in the production system through the elimination of wasteful activities. This understanding led some researchers to suggest that JIT warehousing or JIT logistics are contradiction…

Comparative analysis of the carbon footprints of conventional and online reta…

The purpose of this paper is to focus on the carbon intensity of “last mile” deliveries (i.e. deliveries of goods from local depots to the home) and personal shopping trips.

B2c e-commerce logistics: the rise of collection-and-delivery points in The N…

To empirically study the uptake of collection-and-delivery points (CDPs) in The Netherlands and its consequences for retailers, shopping centres, and mobility.

Increasing the cost efficiency of e-fulfilment using shared reception boxes

Recent research into last mile e‐grocery logistics has revealed that goods reception mode is one of the key issues for the operational efficiency of home deliveries. Hitherto, the research has considered home delivery concepts using attended reception and concepts enabling unattended reception based on customer‐specific reception boxes and delivery boxes. Customer‐specific reception boxes…

Horizontal cooperations between logistics service providers: motives, structu…

This paper aims to provide a comprehensive overview of the motives, structure and performance attributes of horizontal cooperations between logistics service providers (LSPs). Based on an analytical classification model, distinctive types of logistics cooperation that characterize the logistics landscape are identified.

Paying for convenience: Attractiveness and revenue potential of time-based de…

The purpose of this paper is to investigate the potential of a new convenience-enhancing service at the interface between retailers and consumers: time-based delivery of parcels. The service allows consumers to choose a preferred time slot for a parcel to be delivered. This convenience-enhancing logistics service may be attractive for consumers, retailers, and logistics service providers. The a…

Electronic data interchange (EDI) in port operations

Edisi

Vol. 8 No. 2

ISBN/ISSN

0957-6053

Deskripsi Fisik

6 pages

Judul Seri

Logistics Information Management

No. Panggil

ATC PO GAR e

Unattended delivery to the home: an assessment of the security implications

As the volume of retail sales distributed to the home rises, the proportion of deliveries made when there is no one at home (i.e. “unattended”) is also likely to increase. Traditionally unattended delivery involved leaving orders on the doorstep or with a neighbour. In recent years new systems of secured delivery have been developed, many of them employing reception boxes. This paper clas…

The supply chain balancing act - stock and service at a profit

Addresses the perennial issues of effective supply‐chain management ‐ balancing stock inventories, service delivery mechanisms and retaining requisite profit margins while ensuring customer loyalty ‐ against the background of increasing business competition in the 1990s. Considers the potential contributions of partnerships, inventory management, sales‐based ordering and promotion pla…

The impact on urban distribution operations of upstream supply chain constraints

The purpose of this paper is to investigate and quantify the impact of delivery restrictions on costs and environmental performance for a distribution operation.

Solving the last mile issue: reception box or delivery box?

One of the biggest challenges in B2C e-commerce is the so-called ``last mile'', the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors' simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not be…

Routing of supply vessels to petroleum installations

In the Norwegian oil and gas industry the upstream logistics includes providing the offshore installations with needed supplies and return flow of used materials and equipment. This paper considers a real-life routing problem for supply vessels serving offshore installations at Haltenbanken off the northwest coast of Norway from its onshore supply base. The purpose of the paper is to explore ho…

Reducing commercial vehicle accidents through accident databases

Commercial vehicle accidents impose very significant costs on industry and society but for a variety of reasons the full costs are often poorly understood. Advocates that vehicle operators should undertake a full and systematic analysis of accident levels, causes and costs. Introduces the CCSM model of vehicle accident reduction. By undertaking analysis based on this approach, most vehicle oper…

Modelling, simulation and analysis of an automated materials handling system

The need to design materials handling systems optimally has grown as the cost of material handling equipment has continued to increase. For some facilities, this need is critical due to product obsolescence and quality. Simulation modelling based and factorial experimental design are used to help accentuate some of the decision options regarding the optimum number of carts, the optimum schedu…

Measuring delivery process performance

The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In th…

Internet technology to achieve supply chain performance

The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link.

Information technology in the express transport industry

Discusses the ways in which the express delivery industry has addressed the problems of data management through increasingly sophisticated automation. Describes the stages of computerization through which a company must go to achieve complete service and system integration. Proposes that without information technology express operators would not be able to give acceptable levels of service. F…

Electronic shipping documentation in China's international supply chains

Before China’s opening and reform policy transformed foreign trade, personal relationships characterised mainly domestic trade. Burgeoning international supply chains (ISC) require efficient document transfers to accompany large cargo shipments, but China’s users of bills of lading (BOLs) increasingly experience delays or fraud. The purpose of this study is to investigate the potential for …

An evaluation procedure for materials service centers

A third party logistics practice in using a materials service center to provide a manufacturer the component‐parts management function has become more widely accepted in industry. Due to the long‐term, high investment, and high part variety nature of a material service center operation, a sound evaluation procedure is needed for a potential user of this service to guide its decision makin…

Adding value through outsourcing: Contribution of 3PL services to customer pe…

The aim of this research is to understand how customers perceive their logistics service providers in terms of achieving the claimed benefits of outsourcing. This paper is based on research focusing on the state of the 3PL (Third Party Logistics) industry in Australia.

A model for strategic repositioning of service processes

The restructuring of service channels, driven by deregulation, intensifying global competition and emerging information technology, is forcing every company to re‐evaluate the adequacy of current customer services. Introduces a normative model, called service process analysis (SPA), that properly differentiates the concept of service from the specification of the delivery channel so as to fac…

Applying loss aversion to investigate service quality in logistics- A moderat…

Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between service quality and customer loyalty. Furthermore, this paper attempts to demonstrate the existence of a moderati…

Order‐to‐delivery process performance in delivery scheduling environments

The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic approach, encompassing a customer, a supplier and a logistics service provider.

Analysis Of Proper Ground Slot Capacity for Receiving-Delivery Operation At I…

Indonesia Kendaraan Terminal (1KT) is dedicated terminal to handling vehicle cargo, currently, IKT has one entrance gate and 14 ground slots for trucks. It causes a queue at certain hours because of the trucks coming at the same time. Therefore a study is needed to determine the proper capacity for Receiving and delivery operation by considering the needed the terminal management who desire to …