Abstract Purpose – The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total of 424 respondents were collected from among consumers who had experience of using multimedia kiosks at convenience stores in Tai…
Abstract Purpose – The purpose of this paper is to reveal how the prices, costs, and logistics develop in the case mill and how these variables correlate with profits, and finally to give suggestions for improvements. Design/methodology/approach – A typical Finnish paper mill is selected for the basis of the case study. The complete data for the mill for the years 2001 to 2007 at a monthly…
Abstract Purpose – A program of shipment consolidation (SCL) is the purposeful intervention by management to regularly combine several small shipments so that a larger load may be dispatched on the same vehicle. SCL decisions traditionally have been based upon minimization of total logistics costs (inventory plus transportation). The paper aims to answer the following research question: give…
Abstract Purpose – The purpose of this study is to investigate the impact of a key logistics and distribution variable, case pack quantity, on a consumer packaged goods (CPG) manufacturing firm’s performance. The paper builds theory with respect to case pack quantity’s dichotomous impact on the retail shelf replenishment process and subsequent impact on market share depending on product …
Abstract Purpose – The purpose of this manuscript is to quantify exactly how much information and/or predictive content is contained in business sentiment surveys. Design/methodology/approach – This paper uses techniques drawn from information theory econometrics, and more specifically the theory of information entropy, to characterize the predictive content of business sentiment surveys. …
Abstract Purpose – The purpose of this paper is to illuminate light on the assessment of operating efficiency of specialty coffee retailers from the perspective of socially responsible global sourcing. This paper evaluates the impact of socially responsible sourcing on the operating efficiencies of specialty coffee retailers before and after implementing fair-trade practices and compares th…
Abstract Purpose – The purpose of this paper is to set out the process by which a smart specialisation strategy was developed for a small, peripheral economy in the European Union, the Republic of Malta. It assesses the applicability of the approach in the context of a micro-economy with an industrial structure based on a small number of foreign direct investments and a predominance of mic…
Abstract The objective of this study is to examine the container development strategies in the port of Taichung from the viewpoints of carriers, port authorities and shipping academics. The six most important strategic attributes from the all respondents perceptions are Enhancing the services of direct shipping with Mainland China, simplified customs procedures, simplified administrative proce…
The terrorist attacks on September 11, 2001, stunned the world into looking at the issue of security much more seriously. No longer is supply chain security just about controlling theft - the supply chain can be made use of by terrorists and other undesirable elements. In this comprehensive guide for practitioners to the best practices in safety and security, you…
Logistic Core Operations with SAP” not only provides an overview of core logistics processes and functionality—it also shows how SAP’s Business Suite covers logistic core operations, what features are supported, and which systems can be used to implement end-to-end processes in the following logistic core disciplines: Procurement, Distribution, Transportation, Warehouse Logistics and Inve…
When the first edition of this book was published in 1992, supply chain management as an idea was still in its infancy and relatively few companies had made it a priority. The same was true for logistics management, although its precursor, distribution management, was increasingly being recognised as important both in terms of cost and for its potential impact on sales. In the intervening yea…
To achieve optimum safety, everyone involved in the transportation system should be adequately trained, supervised, and monitored. Proper data and incident reports must be maintained to identify trends and problem areas. Keeping the trademark style that made the previous edition so popular, the author addresses the critical steps for successful driver selection, training, instruction, and super…
While the operational realities of intermodal transport are relatively well known, the institutional challenges are less well understood. This book provides an overview of intermodal transport and logistics including the policy background, emerging industry trends and academic approaches. Establishing the three key features of intermodal transport geography as intermodal terminals, inland logis…
Warehouses may be as old as trading outposts in the olden days, but warehousing has since evolved into a highly sophisticated operation that features prominently in the supply chain strategy. Here at last is a timely and comprehensive guide for practitioners to the best practices in warehousing. It provides insights for beginners in warehousing and is a good quick read for someone who wants to …
Buku manajemen Logistik disajikan sebagai suatu perpaduan sistim-sistim manajemen distribusi fisik, manajemen material dan transfer persediaan internal. Buku ini memuat tentang manajemen logistik terpadu yang meliputi manajemen logistik, sistem logistik, operasi logistik dan koordinasi logistik. Selain itu juga memuat komponen sistim logistik yang meliputi unsur-unsur transportasi, unsur-unsur…
A full-color textbook covering all of the concepts of international logistics. This textbook is written from the perspective of the users, those managers who are actively exporting or importing goods or are otherwise involved in international trade operations. All of the relevant issues are thoroughly explained, including documentation, terms of payment, terms of trade (2010 Incoterms rules), e…
This well-established text provides an authoritative and comprehensive overview of the practice and supporting systems relating to the storage and supply of materials, from elementary principles and simplest methods to the most advanced automated operations. It is an invaluable guide to inbound logistics for both students and practitioners.
The global landscape has changed dramatically since the first edition of Strategic Supply Chain Management established itself as the authority on creating value and achieving competitive advantage from the supply chain. Shorter economic cycles, more-frequent natural disasters, higher costs in low-cost countries, more-restricted access to working capital, and greater focus on sustainability have…
Logistics has been emerging from Peter Drucker’s shadowy description as ‘the economy’s dark continent’ for some years.1 From its largely military origins, logistics has accelerated into becoming one of the key business issues of the day, presenting formidable challenges for managers and occupying some of the best minds. Its relatively slow route to this exalted position can be attribute…
In the preface to the first edition of this book, I wrote that a prime objective for writing the book was to provide an up-to-date text at a reasonable cost. We also felt that there was a significant gap in the literature for a book that offered a broad framework as well as a clear and straightforward description of the basic functions and elements related to logistics and distribution. The fee…
The term management is seldom used in the context of military operations, yet several aspects of modern warfare lend themselves to common management disciplines. Information management is needed to control, fi lter, process, and route the fl ow of data and information to and from the battlefi eld. The role of manpower management becomes more important as more specialized personal qualifi cation…
This practical guide reveals how to identify and eliminate waste in your organization's supply chain and logistics function. Lean supply chain and logistics management provides explanations of both basic and advanced Lean tools, as well as specific Lean implementation opportunities. The book then describes a Lean implementation methodology with critical success factors. Real world examples and …
In today’s global economies, logistics has been recognized as one of the key factors that determine the competitive position of both individual corporations and industry-based networks. At the same time, the very nature of supply chains and supply networks is changing rapidly, as a result of both technological and social developments. These developments include advances in ICT and industrial …
RISK MANAGEMENT, in the cloak of business continuity, must be on the radar screen of every business management team—from “top to bottom.” From planning to documentation, from risk identifi cation to hazard assessment, from global business continuity strategies to the key role of supply management, this book is full of practical, relevant, step- by- step approaches for managing the unknown…
Logistics is the collection of activities associated with acquiring, moving, storing and delivering supply chain commodities (i.e., products in all stages of manufacture, services and information). 1 Logistics encompasses the business functions of transportation, distribution, warehousing, material handling, and inventory management, and interfaces closely with manufacturing and marketing. Lo…
The mission of the OECD Programme of Research on Road Transport and Intermodal Linkages (RTR) is to promote economic development in its Member countries by enhancing transport safety, efficiency and sustainability through a co-operative research programme on road and intermodal transport. To achieve this objective, the Programme recommends options for the development and implementation of effec…
Current globalization and borderless operations in manufacturing are creating a greater demand for international transportation and supply chain logistics. Maritime (shipping and ports) is one of the key components in this business pattern. It is now estimated that approximately 90% of global trading freight moves by ship. As this trade increases it is becoming more important to have a clear un…
Purpose – An underlying principle of supply chain management is to establish control of the end-to-end process in order to create a seamless flow of goods. The basic idea is that variability is detrimental to performance as it causes cost in the form of stock-outs, poor capacity utilisation, and costly buffers. This paper questions this approach and argues that in the light of increasing turb…
Purpose – The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer satisfaction and loyalty. Design/methodology/approach – Data were collected using self-administered questionnaires from two convenience samples of hyper…
Purpose – The purpose of this paper is to provide a review of inventory management articles published in major logistics outlets, identify themes from the literature and provide future direction for inventory management research to be published in logistics journals. Design/methodology/approach – Articles published in major logistics articles, beginning in 1976, which contribute to the …
30 up-to-date case studies illuminate every aspect of modern supply chain management ? Risk management, analytics, global supply chain issues, and much more ? Innovative processes, technologies, strategies, and tactics ? An indispensable resource for both students and practitioners This casebook brings together 30 focused cases addressing virtually every aspect o…
With more and more enterprises managing supply operations that reach farther and farther from headquarters, Supply Chain Security: International Practices and Innovations in Moving Goods Safely and Efficiently could not be more timely or well-targeted. This comprehensive two-volume set is the first look at the present and future of supply chain management, and the full range of threats to suppl…
Effective development and management of a supply chain network is an invaluable source of sustainable advantage in todays turbulent global marketplace, where demand is difficult to predict and supply chains need to be more flexible as a result. This updated 4th edition of the bestselling Logistics and Supply Chain Management is a clear-headed guide to all the key topics in an integrated approac…
Logistics and supply chain outsourcing is an area of constant growth, and global sourcing is now a competitive requirement. It is a recognized strategy to align the supply chain with company direction and to manage services and costs more effectively. International Logistics Supply Chain Outsourcing is a comprehensive guide to the use of outsourcing logistics and supply chain operations. It inc…
The field of logistics continues to develop at a remarkable pace. Until recently, logistics was barely considered in the long-term plans of even major companies, but its strategic role is now recognized and it lies at the heart of long-term plans in almost every business. There are many reasons for this change: communications and information technology are offering new oppotunities; world trade…