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Ditemukan 1 dari pencarian Anda melalui kata kunci: author="Cervera, Manuel Cuadra...

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Benchmarking the port services: A customer oriented proposal

Manuel Cuadrado Marta Frasquet Amparo Cervera Cervera, Manuel Cuadrado Marta Frasquet Amparo

In recent years, ports have experienced a period of significant growth and development along with intense inter-port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with that …

Edisi: Vol. 11 Iss 3 pp. 320 - 330
ISBN/ISSN: 1463-5771
Deskripsi Fisik: 10 p.
Judul Seri: Benchmarking: An international journal
No. Panggil: ATC PO CER b

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