This paper aims to report on an exploratory study investigating supply chain security orientation (SCSO), a firm-level construct addressing companies’ multiple approaches toward mitigation of supply chain security breaches and supply chain risk management.
Reverse logistics is one of the toughest supply chain challenges. One approach to achieving more effective reverse logistics is to adopt a relationship‐oriented perspective. Two aspects of a relationship‐orientation ‐ trust and relationship commitment ‐ were examined by surveying senior marketing and logistics personnel from the automotive aftermarket industry. Relationship commitment w…
The purpose of this paper is first, to summarize the findings from the book The New Supply Chain Agenda (Slone, Dittmann, and Mentzer 2010). Second, it reviews associated academic research, identifies critical knowledge gaps, and suggests areas for future academic research that will aid scholars and managers in improving supply chain management (SCM) performance.
Many firms are placing greater emphasis on managing returned product. Reverse logistics programs are being used to recover assets that would otherwise be lost. Research results are presented covering reverse logistics programs in the electronics industry, specifically among firms selling through catalogs. The paper looks at how reverse logistics performance and satisfaction with reverse logisti…