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Ditemukan 1 dari pencarian Anda melalui kata kunci: author="Chandrasekharan Rajend...

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Scales to measure and benchmark service quality in tourism industry: A second…

Bindu Narayan Chandrasekharan Rajendran L. Prakash Sai

The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.

Edisi: Vol. 15 No. 4, 2008 pp. 469-493
ISBN/ISSN: -
Deskripsi Fisik: 28 p .
Judul Seri: Benchmarking: An International Journal
No. Panggil: ATC LO NAR s

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