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Ditemukan 1 dari pencarian Anda melalui kata kunci: author="Mahmoud M."

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Enhancing customer orientation of service delivery systems: an integrative fr…

To streamline and improve their service delivery systems, service organizations have much to learn from their manufacturing counterparts in the use of quality and process improvement tools. The purpose of this article is to present a practical framework which integrates these tools in order to enhance the efficiency and customer orientation of service delivery systems. Two examples are used to …

Edisi: Volume 9 · Number 3 · 1999 · pp. 198–203
ISBN/ISSN: 0960-4529
Deskripsi Fisik: 8 p.
Judul Seri: Managing Service Quality: An International Journal
No. Panggil: ATC LE MAH e C.1

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