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Ditemukan 1 dari pencarian Anda melalui kata kunci: author="Marıa Fuentes Blasco"

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Logistics service quality: a new way to loyalty

Irene Gil Saura David Servera France´s Gloria Berenguer Contrı Marıa Fuentes Blasco

Now-a-days, logistics research focuses on the ability of logistics to deliver a quality service and generate greater satisfaction with the delivered service. Therefore, the aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this ch…

Edisi: Vol. 108 No. 5, 2008
ISBN/ISSN: -
Deskripsi Fisik: 22 p.
Judul Seri: Industrial Management & Data Systems
No. Panggil: ATC LO FUE l

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