Recent research into last mile e‐grocery logistics has revealed that goods reception mode is one of the key issues for the operational efficiency of home deliveries. Hitherto, the research has considered home delivery concepts using attended reception and concepts enabling unattended reception based on customer‐specific reception boxes and delivery boxes. Customer‐specific reception boxes…
One of the biggest challenges in B2C e-commerce is the so-called ``last mile'', the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors' simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not be…
This study investigated what should be the major research and development areas regarding the logistics of electronic business. The method of study consisted of five elements: the creation of a preliminary e‐logistics vision; focus interviews of e‐business and logistics experts, identification and categorisation of the key R&D topics, a panel workshop to critically analyse the preliminary…