Firms involved in international logistics must develop a system of service attributes that give them a way to be profitable and to satisfy customers’ needs at the same time. How customers trade-off these various attributes in forming satisfaction with competing international logistics providers has not been explored well in the literature. This study explores the ocean freight shipping sector…
The author, Peter Levesque, has over 20 years of international transportation and logistics experience and has been working in Hong Kong since 1996. Prior to joining Modern Terminals, he served at several management positions including American President Lines, DHL’s Supply Chain in Asia Pacific, CEVA Logistics, and co-founded a 3PL company, V-Logic Limited, in 2001. He also served as an Adju…