Reverse logistics is an issue that has attracted the attention of researchers since the last decade due to an ever‐increasing increased awareness about economic, environmental and social benefits associated with them. In this paper, we report a case study of an Indian paper manufacturing company. For this company, proper management of reverse logistics is key to its survival and growth. SAP…
To determine the key reverse logistics variables, which the top management should focus so as to improve the productivity and performance of computer hardware supply chains.