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Lino's Corner

Empowerment : a way of life

ohn Tschohl's latest book, Empowerment: A Way of Life, focuses on one simple, yet powerful, principle: Empowered employees will give excellent customer service, turning unhappy customers into happy, repeat customers. Moreover, happy, empowered, fulfilled employees are less likely to leave the company--reducing turnover. Solving a customer's problem quickly benefits everyone, and that is why the key to a company's success lies in empowered employees.
"Empowerment is NOT about breaking the rules, but bending them to keep the customer happy. It is making fast decisions on the spot in favor of customers. Employees need to be able to bend rules so the customer always wins."

Ketersediaan
#
IPC Corporate University Library (Lino's Corner) LC 650.1 TSC e C.1
000524
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
LC 650.1 TSC e
Penerbit
Malaysia : Advantage Quest.,
Deskripsi Fisik
vi, 135 p, 24 cm
Bahasa
English
ISBN/ISSN
978-983-3832-36-1
Klasifikasi
650.1
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Customers relations
Motivation
Employee Learning
Leadership Strategic
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait
JudulEdisiBahasa
Empowerment Takes More Than a Minute2nd ed.id
Lampiran Berkas
Tidak Ada Data
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