Article

E-tranformation in port management: an empirical investigation

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E-transformation in container ports means a comprehensive improvement in information system, which effectively meets customers’ requirements and needs by timely providing them with useful terminal management information. There is a considerable theoretical literature on the impact of e-transformation on business performance but there is very little empirical study on its impact on ports. The main objective of this paper is to empirically investigate how e-transformation in container port management can influence customer satisfaction and port competitiveness. The findings reveal that e-Transformation in container ports can affect customer satisfaction and port competitiveness through eWorkplace, customer relationship management and security, implying that container ports should make every effort to focus e-transformation in these critical areas. Due to limited empirical studies in this area, the findings have provided an empirical support for the importance of e-transformation in container terminal management and shed more light on how e-transformation can affect customer satisfaction and port competitiveness.

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Ketersediaan

Informasi Detail

Judul Seri

18 pages

No. Panggil

ATC PO LEE e

Penerbit

: ., 2012

Deskripsi Fisik

18 pages

Bahasa

English

ISBN/ISSN

-

Klasifikasi

PO

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

online resource

Edisi

-

Subjek

Port Management
Port
Business transformation plan
empirical
port competitiveness.

Info Detail Spesifik

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Pernyataan Tanggungjawab

Lee, Sang-Yoon

Versi lain/terkait

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