Article
Increased port productivity and its impact on the Jamaican economy: a case study of kingston terminal operators limited
This dissertation focuses on ways of improving port performance and productivity at Kingston Terminal Operators Limited in Jamaica. Its purpose was to evaluate the organizational and managerial aspects, which affect port efficiency and effectiveness. It is the author’s view that improved port performance and productivity is the key in achieving greater customer satisfaction and enhanced competitiveness. The baseline of the study was to analyse the existing situation of the port in terms of performance and productivity by looking at port performance indicators. It identified and examined the problems and constraints operationally technically and structurally. A brief look was taken of the different methods of calculating productivity and a comparison was made between the methods. Definition of the words productivity, efficiency and effectiveness were also looked at in a generic sense so that there could be a clear understanding of the differences between them. Productivity was also viewed from an economical point of view as to the increase in productivity on the Jamaican economy. Future growth both worldwide and regionally was looked at from previous studies and in light of NAFTA, which is already in place, and the FTAA to be formed. Measures for the improvement of productivity were also viewed from human, technical and administrative and procedural aspects.