Article

Emerald Article: An Empirical Examination Of The Contribution Of Capabilities To The Competitiveness Of Logistics Service Providers: A Perspective From China

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Purpose – This paper aims to report on an investigation of logistics service provider (LSP)
capabilities and how these capabilities contribute to LSP competitiveness in the context of China.
Design/methodology/approach – This paper draws on work from economics and strategy on
firm-level competitiveness, particularly the resource-based view, to develop and empirically examined
13 firm-specific capability constructs based on a survey of Chinese LSPs.
Findings – Exploratory factor analysis and factor analysis regression indicated all 13 constructs are
critical to a Chinese LSP’s competitiveness and are interlinked in contributing to it. The findings also
revealed the most critical capability is service quality; this capability was further assessed and two
sub-constructs of operations and relationship management emerged.
Practical implications – The results of the empirical study provide a useful way for LSP managers
to identify and appraise their firm’s capabilities and competitiveness.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO LUI e

Penerbit

United Kingdom : Emerald., 2010

Deskripsi Fisik

21 p

Bahasa

English

ISBN/ISSN

0960-0035

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 40 Iss: 10 pp

Subjek

Competitive Advantages
Distribution Management

Info Detail Spesifik

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Pernyataan Tanggungjawab

Liu, Xiaohong

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