Article

An Exploration Of Supply Chain Integration In The Retail Product Returns Process

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Purpose – The purpose of this paper is to empirically explore supply chain integration (SCI) enabling
practices, their benefits and barriers in a retail product returns process context.
Design/methodology/approach – The study adopts a case study research strategy. It draws on a
single case, comprised of an original equipment manufacturer (OEM) and its two retailers. It utilizes an
in-depth semi structured interviewing approach, combined with walk-through observations.
Findings – The study finds that management of retail product returns can significantly benefit both
an OEM and its customers when appropriate SCI enabling practices are deployed. While these
practices are similar to those in forward supply chain processes, barriers are driven by the
characteristics of product returns processes.
Research limitations/implications – The limitations of this study stem primarily from its
methodological design. A single case research strategy provides a limited opportunity for external
generalization of the research findings.
Practical implications – This study illustrates the value of SCI initiatives in product returns
processes and informs managers’ decision making in the planning and execution of similar SCI
implementations in product returns processes.
Originality/value – This research claims to be one of the first works that systematically and
empirically explores SCI in reverse supply chain processes, as opposed to forward supply chain processes.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO BER a

Penerbit

United Kingdom : Emerald Insight., 2013

Deskripsi Fisik

25 p

Bahasa

English

ISBN/ISSN

0960-0035

Klasifikasi

LO

Tipe Isi

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Tipe Media

-

Tipe Pembawa

online resource

Edisi

Vol. 43 Iss 7 pp

Subjek

Supply Chain Management
Reverse Logistics
Supply Chain Integration

Info Detail Spesifik

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Pernyataan Tanggungjawab

Bernon, Michael

Versi lain/terkait

Lampiran Berkas

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