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Quality Management in Logistics: an Examination of Industry Practices

Purpose – The objective of the study is to examine the extent to which quality management practices, tools and methods are employed and adopted in
Australian companies.
Design/methodology/approach – To address the aim of the study, a survey instrument was developed and data were collected from a field research
on a sample of manufacturing, retail, and logistics companies.
Findings – The results of this study indicate that the primary obstacles for not implementing quality programs are “establishing employee ownership
of the quality process”, “changing the corporate culture”, and “training and education of employees”. The results also show that the most important
component that identifies quality in logistics is “on-time delivery”.
Originality/value – This study demonstrates that integration of quality programs with corporate strategy, development of closer links with suppliers,
and consistency in order cycle are critical initiatives required for improvement.

Ketersediaan
#
IPC Corporate University Library ATC LO RAH q
ATC1600272
Tersedia
Informasi Detail
Judul Seri
Supply Chain Management: An International Journal
No. Panggil
ATC LO RAH q
Penerbit
Australia : Emerald Insight.,
Deskripsi Fisik
10 p
Bahasa
English
ISBN/ISSN
1359-8546
Klasifikasi
LO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 11 Iss 3 pp
Subjek
Quality Management
Distribution Management
Australia
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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