Article
Quality Management in the Logistics Function: An Empirical Study
The importance of the logistics function has increased dramatically at many firms as
competitive priorities have shifted from cost and product quality to delivery and flexibility. At the
same time, however, there have been few comprehensive studies of the implementation of TQM
practices in logistics. This paper examines the application of quality management practices in the
logistics function based on a field study of 165 Australian firms. Major findings include the
practices implemented, the specific areas in which firms have implemented these practices, the
obstacles faced in doing so and future plans for continued development
Judul | Edisi | Bahasa |
---|---|---|
The effect of quality management on the service quality and business success of logistics service providers | Vol. 27 No. 2, 2010 | en |
The handbook of logistics and distribution management | en | |
Probability models for assessing transport terminal operation | Vol XXII, No 1, 3–8 | en |
Logistics Versus Supply Chain Management: An International Survey | Vol. 7, No. 1 | en |
Collaborative forecasting and planning in supply chains: The impact on performance in Japanese manufacturers | Vol. 39 No. 2, 2009 pp. 84-105 | en |
Logistics & Supply Chain Management | 4th ed. | en |
Logistics flexibility and its impact on customer satisfaction | Vol. 16 No. 1, 2005 | en |
A Decision-Making Model For Reverse Logistics In The Computer Industry | Vol. 17 Iss 3 pp | en |