Article

Logistics Performance Measurement in The Supply Chain: A Benchmark

---

Purpose – The purpose of this paper is to describe the state of logistics performance measurement in
corporations based in the USA.
Design/methodology/approach – A triangulation approach is used, including, a Delphi study
involving more than 100 practitioners, academics, and consultants identified as logistics experts;
personal interviews conducted with 55 executives of 20 firms identified by the Delphi study; and a
questionnaire mailed to supply chain and logistics executives at over 3,300 firms in 25 industries.
Findings – Most US firms do not comprehensively measure logistics performance. The focus
continues to be on performance within the organization and not on performance between and across
firms.
Research limitations/implications – Self-report surveys completed by a single respondent from
each firm introduce subjectivity and bias to the study. The sample frame of organizations may not
represent the universe of US companies, nor can findings be generalized to other countries.
Practical implications – There are great opportunities for logistics cost reduction and performance
improvement within firms and across the supply chain. Firms can and should collaborate with their
trading partners to implement appropriate measures of logistics and supply chain performance.
Originality/value – This paper provides a benchmark for organizations assessing the quality of
their logistics performance measurement practices and helps identify opportunities for significant
improvement.

---

Ketersediaan

Informasi Detail

Judul Seri

Benchmarking: An International Journal

No. Panggil

ATC LO KEE l

Penerbit

United States of America : Emerald Insight., 2009

Deskripsi Fisik

16 p

Bahasa

English

ISBN/ISSN

1463-5771

Klasifikasi

LO

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

online resource

Edisi

Vol. 16 Iss 6 pp

Subjek

Supply Chain Management
Benchmarking
Performance Measures

Info Detail Spesifik

-

Pernyataan Tanggungjawab

Keebler, James S.

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar