Article
Logistics Improvement Programs: The Dynamics Between People and Performance
Looks at the impact of performance improvement initiatives on logistics people, as
well as performance. Two of the most popular programs ± EDI and outsourcing ± have profound
impact on people in logistics. Both outsourcing and EDI require cooperative relations to reach
their full potential. However, based on a mail survey of Canadian logisticians, there is not
necessarily a link between use of these programs and cooperative relations between shippers and
carriers. Thus, there is a pressing need in logistics to better understand (and manage) the impact
of outsourcing and EDI on people.
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