Article

Innovation in Logistic Services and The New Business Model: A Conceptual Framework

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Service industries hold an increasingly dynamic and pivotal role in today’s
knowledge-based economies. The logistics industry is a classic example of the birth and
development of a vital new service-based industry, transformed from the business concept of
transportation to that of serving the entire logistical needs of customers. Quantum advances in
science, technology, and communication in the new millennium have compelled firms to consider
the potential of the so-called new “resources” (technology, knowledge and relationship networks)
that are essential if firms are to operate effectively within the emerging business model, and to
utilise the opportunities to innovate and gain market leadership. Through an extensive literature
review, this paper examines the factors that nurture innovation in logistics services, identifies the
contributions of the new “resources” and, using industry examples, examines the application of
these resources to logistics firms as they assume an extended role within the new business model.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO CHA i

Penerbit

Australia : Emerald Insight., 2003

Deskripsi Fisik

28 p

Bahasa

English

ISBN/ISSN

0960-0035

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 33 Iss 7 pp

Subjek

Logistics
Information Networks
Service Industries

Info Detail Spesifik

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Pernyataan Tanggungjawab

Chapman, Ross L.

Versi lain/terkait

Lampiran Berkas

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