Article
Change management strategies for successful ERP implementation
When implementing an enterprise resource planning (ERP) system, top management
commonly faces an unwanted attitude from potential users ± for one reason or another, they
resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrated, processorien tedapproach for facing the complex social problem of workers' resistance to ERP