Customer orientation in a Swedish county council | PELINDO LIBRARY & KNOWLEDGE CENTER

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Article

Customer orientation in a Swedish county council

Birgitta Nordström - Nama Orang; Karin Zingmark - Nama Orang; Rickard Garvare - Nama Orang; Margareta Karlsson - Nama Orang;

The use of the customer concept and ways of interacting with customers in support functions are relatively new areas of interest for public organizations. The purpose of this study is to describe the development toward a stronger customer orientation in a support function in a Swedish county council from a management team perspective.

Ketersediaan

IPC Corporate University Library ATC MG KAR c C.1

ATC1600719

Tersedia

Informasi Detail

Judul Seri: International Journal of Quality and Service Sciences
No. Panggil: ATC MG KAR c
Penerbit: Sweden : Emerald Insight., 2015
Deskripsi Fisik: 16 p.
Bahasa: English
ISBN/ISSN: 1756-669X
Klasifikasi: MG
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 8 No. 1, 2016 pp. 2-16
Subjek: Services
Health care
Public sector
New public management (NPM)
Customer
Support processes
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Margareta Karlsson

Versi lain/terkait

Judul	Edisi	Bahasa
Internal service quality: Determinants of distribution center performance	Vol. 35 No. 3, 2005 pp. 161-176	en
Customer orientation of service employees : its impact on customer satisfaction, commitment, and retention	Vol. 15 Iss 5 pp. 460 - 478	en
Logistics Versus Supply Chain Management: An International Survey	Vol. 7, No. 1	en

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