Article

Explaining why employee-customer orientation influences customers’ perceptions of the service encounter

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The purpose of this paper is to examine why employee-level customer orientation (CO) influences the customer experience in a service setting.

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Ketersediaan

Informasi Detail

Judul Seri

Journal of Service Management

No. Panggil

ATC MG GAZ e

Penerbit

USA : Emerald Insight., 2013

Deskripsi Fisik

21 p.

Bahasa

English

ISBN/ISSN

1757-5818

Klasifikasi

MG

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 24 No. 4, 2013 pp. 382-400

Subjek

Job Satisfaction
Customers
Employees
Customer satisfaction
Employee-customer orientation
Employee commitment
Customer’s perception of interaction quality

Info Detail Spesifik

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Pernyataan Tanggungjawab

Gabriel Gazzoli

Versi lain/terkait

Lampiran Berkas

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