The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector

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Article

The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector

Angelos Pantouvakis - Nama Orang; Nancy Bouranta - Nama Orang;

The aim of this paper is to present a conceptual framework which explores the links between the two service features (physical and interactive), job satisfaction and their impact on customer satisfaction.

Ketersediaan

IPC Corporate University Library ATC MG BOU t C.1

ATC1600746

Tersedia

Informasi Detail

Judul Seri: The TQM Journal
No. Panggil: ATC MG BOU t
Penerbit: United Kingdom : Emerald., 2013
Deskripsi Fisik: 18 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: MG
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 25 No. 2, 2013
Subjek: Customer satisfaction
Service features
Employee job satisfaction
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Nancy Bouranta

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