Article
Modelling the impacts of ICT adoption for inter-modal transportation
The purpose of this paper is to present a parametric model to assess the impacts of information and communication technology (ICT) applications on company freight transportation processes (i.e. “company” perspective). The aim is to support both internal monitoring procedures and the decision-making process of ICT adoption, as well as increase managers’ awareness of these solutions in improving their business. The model has been applied to inter-modal terminal processes, which are particularly critical due to the high number of players involved and the need for integrating different modes of transport throughout the whole delivery process.