Article

Reverse logistics in e-business Optimal price and return policy

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In an Internet direct sales supply chain, the customers buy direct from the manufacturer sacrificing the benefit of physical inspection of the product. This increases the likelihood that customers will have some dissatisfaction with the product and would like to return it. A clearly explained and generous return policy, then, will be welcome by the customers and therefore will enhance demand. From the manufacturer’s point of view, this will increase revenue, but will also increase cost due to increased likelihood of return. This paper develops a profit-maximization model to obtain optimal policies for price and the return policy in terms of certain market reaction parameters. It obtains jointly a number of managerial guidelines for using marketing and operational strategy variables to influence the reaction parameters so as to obtain the maximum benefit from the market. The paper mentions several future research possibilities.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO SET r

Penerbit

USA : Emerald., 2004

Deskripsi Fisik

23 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 34 No. 1, 2004

Subjek

Supply Chain Management
Business policy
Return

Info Detail Spesifik

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Pernyataan Tanggungjawab

Robert Setoputro

Versi lain/terkait

Lampiran Berkas

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