Article

The logistics services outsourcing dilemma: quality management and financial performance perspectives

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Logistics has become an essential service for synchronous companies. Many companies have recognized the potential benefits gained through a high quality system of logistics services, which are provided either internally or externally by a third party logistics company (3PL). The 3PL is positioned between the company and its customers, in a new-shaped logistics triad, having a crucial role in handling end-customer information and feedback. Thus, service quality becomes one of the most important criteria for a decision to outsource logistics services and further to select a provider. This paper aims to evaluate the dilemma to outsource logistics services and the decision to select a provider based on quality management and financial performances criteria.

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Ketersediaan

Informasi Detail

Judul Seri

Supply Chain Management: An International Journal

No. Panggil

ATC LO VOU t

Penerbit

greece : Emerald., 2010

Deskripsi Fisik

18 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Volume 15 · Number 6 · 2010 · 438–453

Subjek

Quality Management
Distribution Management
Outsourcing

Info Detail Spesifik

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Pernyataan Tanggungjawab

Fotis Vouzas

Versi lain/terkait

Lampiran Berkas

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