Article
The effects of technology and TQM on the performance of logistics companies
Total quality management (TQM) and technology are fast becoming essential features of business strategy for the success of many leading organizations in the world. More and more companies are using technology and adapting TQM for sustaining competitiveness in the marketplace. TQM works well for internal integration of logistics companies and they can benefit from the use of technology, including information technology (IT), to gain further internal and external integration. Seeks to examine this issue.
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Towards a holistic approach to logistics quality deficiencies | Vol. 24 Iss 9 pp. 944 - 957 | en |