Article

Prioritisation of performance indicators in air cargo demand management

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Purpose – Real operational data are used to optimise the performance measurement of air cargo capacity demand management at Virgin Atlanticb Cargo by identifying the best KPIs from the range of outcome-based KPIs in current use.
Design/methodology/approach – Intelligent fuzzy multi-criteria methods are used to generate a ranking order of key outcome-based performance
indicators. More specifically, KPIs used by Virgin Atlantic Cargo are evaluated by experts against various output criteria. Intelligent fuzzy multi-criteria group making decision-making methodology is then applied to produce rankings.
Findings – A useful ranking order emerges from the study albeit with the important limitation that the paper looked solely at indices focussing exclusively on outcomes while ignoring behavioural complexity in the production of outcomes. Originality/value – This paper offers a practical overview of the development of performance measures useful for air cargo capacity demand
management.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

ATC LO MAY p

Penerbit

UK : © Emerald Group Publishing Limited., 2014

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

1359-8546

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

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Subjek

Logistics, Modelling, Air cargo, Revenue managemen

Info Detail Spesifik

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Pernyataan Tanggungjawab

Alexander May

Versi lain/terkait

Lampiran Berkas

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