A knowledge-based service automation system for service logistics

Article

A knowledge-based service automation system for service logistics

C.F. Cheung, Y.L. Chan - Nama Orang; S.K. Kwok - Nama Orang; W.B. Lee - Nama Orang; W.M. Wang - Nama Orang;

Effective service logistics can lower the cost and increase service value by improving customer satisfaction and loyalty. However, the conventional ways of the service logistics are information driven instead of knowledge-driven which are insufficient to meet the current needs. The purpose of this paper is to present a knowledge-based service automation system (KBSAS) to enhance the competitiveness for manufacturing enterprises in service logistics.

Ketersediaan

IPC Corporate University Library ATC LO CHE a C.1

ATC1601160

Tersedia

Informasi Detail

Judul Seri: Journal of Manufacturing Technology Management
No. Panggil: ATC LO CHE a
Penerbit: China : Emerald., 2006
Deskripsi Fisik: 24 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 17 No. 6, 2006
Subjek: Customer relations
Customer service management
Artificial intelligence
Info Detail Spesifik: -
Pernyataan Tanggungjawab: W.M. Wang

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