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Logistics flexibility and its impact on customer satisfaction

To succeed in an uncertain environment, firms must respond to changing customer needs, and logistics flexibility is an important part of the response. This paper defines logistics flexibility, creates a framework to understand it, and shows how it relates to customer satisfaction.

Ketersediaan
#
IPC Corporate University Library ATC LO LIM l C.1
ATC1601182
Tersedia
Informasi Detail
Judul Seri
The International Journal of Logistics Management
No. Panggil
ATC LO LIM l
Penerbit
USA : Emerald.,
Deskripsi Fisik
29 p.
Bahasa
English
ISBN/ISSN
-
Klasifikasi
LO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 16 No. 1, 2005
Subjek
Distribution Management
Customer satisfaction
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Toward Creating Competitive Advantage With Logistics Information TechnologyVol. 42 Iss 1 ppen
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