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Revenue estimation for logistics customer service offerings

In logistics strategy, it is now being recognized that revenue generation is as important as cost reduction. Although it has long been known that logistics customer service has a positive effect on customer satisfaction, little research has been conducted to determine precisely the degree to which logistics customer service affects sales and generates the revenues for the firm. The purpose of this paper is to identify, categorize, and illustrate methods for estimating revenues associated with various levels of logistics customer service offerings.

Ketersediaan
#
IPC Corporate University Library ATC LO BAL l C.1
ATC1601247
Tersedia
Informasi Detail
Judul Seri
The International Journal of Logistics Management
No. Panggil
ATC LO BAL l
Penerbit
USA : Emerald.,
Deskripsi Fisik
19 p.
Bahasa
English
ISBN/ISSN
-
Klasifikasi
LO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 17 No. 1, 2006
Subjek
Corporate Strategy
Distribution Management
Customer services quality
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait
Lampiran Berkas
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