Article

Benchmarking of logistical operations based on a causal model

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In the domain of supply chain management or logistics, there exists a large gap between the needs of companies and the wealth of available best practices. To remedy this situation, we have built a causal model. This causal model relates the use of best practices to the resulting performances, grouped under four main objectives: flexibility, reaction time, quality and cost. Furthermore, based on this model, a logistic audit has been developed to provide a systematic review of logistic performance. It allows companies to obtain an idea about their rate of use of best practices, and their effectiveness based on the key metrics. Because the best practice audit uses a scoring system, it is possible to compare different companies and thus construct a benchmarking database. As in any benchmarking scheme, any gaps give important indications where to improve. The novel idea is the causal model, which indicates which best practices are most likely to improve the specific lagging metrics.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Operations & Production Management

No. Panggil

ATC LO PER b

Penerbit

Belgium : Emerald Insight., 2001

Deskripsi Fisik

16 p .

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

online resource

Edisi

Vol. 21 No. 1/2, 2001

Subjek

Logistics
Benchmarking
Performance
Best practice
Auditing

Info Detail Spesifik

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Pernyataan Tanggungjawab

K. Persoons

Versi lain/terkait

Lampiran Berkas

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