Benchmarking the service quality of ocean container carriers using AHP

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Benchmarking the service quality of ocean container carriers using AHP

Vanumamalai Kannan - Nama Orang;

The purpose of this paper is to offer a framework based on analytic hierarchy process to ocean container carriers operating in India, with a view to assist them in benchmarking their service quality.

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IPC Corporate University Library ATC LO KAN b C.1

ATC1601318

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Informasi Detail

Judul Seri: Benchmarking: An International Journal
No. Panggil: ATC LO KAN b
Penerbit: India : Emerald Insight., 2010
Deskripsi Fisik: 22 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 17 No. 5, 2010
Subjek: Benchmarking
Customer services quality
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Vanumamalai Kannan

Versi lain/terkait

Judul	Edisi	Bahasa
Improving the service quality of ocean container carriers: an Indian case study	Vol. 19 No. 6, 2012	en
Benchmarking the port services: A customer oriented proposal	Vol. 11 Iss 3 pp. 320 - 330	en

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