Article
The role of 4PL as the reverse logistics integrator: Optimal pricing and return policies
An effective return policy is used as an important competitive weapon in the marketplace to substantially influence product sales. However, return policy is also seen as a problem for all parties in the supply chain due to the headache in processing returned merchandise. While retailers are efficient in selling, they do not usually have the expertise in handling the reverse flow. The purpose of this paper is to propose the use of a fourth party logistics (4PL) as a return service provider, and develops optimal decision policies for both the seller and the 4PL.
Judul | Edisi | Bahasa |
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Managing product returns for reverse logistics | Vol. 36 No. 7, 2006 | en |