The role of customer relations for innovativeness and customer satisfaction: A comparison of service industries

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Article

The role of customer relations for innovativeness and customer satisfaction: A comparison of service industries

Carl Marcus Wallenburg - Nama Orang; Silvia Bellingkrodt - Nama Orang;

The purpose of this paper is to provide insights into commonalities and differences of service innovation across industries. The compared sectors are logistics service providers and IT service providers (SPs).

Ketersediaan

IPC Corporate University Library ATC LO WALL t C.1

ATC1601433

Tersedia

Informasi Detail

Judul Seri: The International Journal of Logistics Management
No. Panggil: ATC LO WALL t
Penerbit: Germany : Emerald Insight., 2015
Deskripsi Fisik: 23 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 26 No. 2, 2015
Subjek: Innovations
Service
survey
Customer satisfaction
Suppliers
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Carl Marcus Wallenburg

Versi lain/terkait

Judul	Edisi	Bahasa
Classification and prediction in customer scoring	Vol. 5 No. 1, 2010 pp. 38-53	en
Supply Chain Security Volume 2 : International Practices and Innovations in Moving Goods Safely and Efficiently		en
Logistics management and strategy Competing through the supply chain	3rd edition	en
Supply chain collaboration: what’s happening?	Vol. 16 No. 2, 2005	en

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