Research note: Exploring out-of-stock and on-shelf availability in non-grocery, high street retailing

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Research note: Exploring out-of-stock and on-shelf availability in non-grocery, high street retailing

David B. Grant - Nama Orang; John Fernie - Nama Orang;

On-shelf availability (OSA) is a key challenge for all retailers. Items that are out-of-stock (OOS) result in customer dissatisfaction; thus OSA/OOS are important customer service issues. Customer reactions to OOS range from product substitution to seeking products elsewhere. There remains much to do to research factors and causes of OOS affecting OSA from a supply chain perspective in a non-grocery retail context. This research note aims to report on an exploratory investigation of OSA/OOS of four non-grocery, high street retailers.

Ketersediaan

IPC Corporate University Library ATC LO FER r C.1

ATC16015779

Tersedia

Informasi Detail

Judul Seri: International Journal of Retail & Distribution Management
No. Panggil: ATC LO FER r
Penerbit: United Kingdom : Emerald Insight., 2008
Deskripsi Fisik: 14 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 36 No. 8, 2008 pp. 661-672
Subjek: Retailing
Customer satisfaction
Customer service management
Info Detail Spesifik: -
Pernyataan Tanggungjawab: John Fernie

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