Article
ICT implementation process model for logistics service providers
Information and communication technology (ICT) plays a critical role in supporting logistics services outsourcing arrangements. Despite the literature highlighting the benefits of ICT usage by logistics service providers (LSPs), a gap between what is expected of ICT and satisfaction with LSP performance has persisted. Seeking to reduce this gap, the purpose of this paper is to propose an ICT implementation process designed for LSPs.
Judul | Edisi | Bahasa |
---|---|---|
International Logistics and Supply Chain Outsourcing : From Local to Global | en | |
Outsourcing of integrated logistics functions- An examination of industry practices | Vol. 29 Issue: 6 | en |